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Claims

ABC Cosmetics

Report a problem with a delivery or product. Quality reviews every claim, and any financial settlement is decided separately by Finance.

CL-2026-004

Seal leak on part of a pallet

O2026001, #1 Face Cream, delivery of 29 Sep
Under review
  1. Submitted30 Sep 2026
  2. Under reviewSince 30 Sep 2026
  3. Resolved
  4. Closed

We asked for two photos of the affected cartons. Please add them below.

CL-2026-002

Sachets harder to tear than expected

O2025114, Night Serum, earlier order
Rejected
  1. Submitted10 Sep 2026
  2. Under review10 Sep 2026
  3. Rejected18 Sep 2026
  4. Closed

We checked retention samples from your order. The tear notch matches the approved dieline and the specification, so this is not a defect. Contact us if you want to discuss it.

CL-2026-001

Label colour differs from approved proof

O2025114, Night Serum, earlier order
Closed
  1. Submitted02 Sep 2026
  2. Under review02 Sep 2026
  3. Resolved05 Sep 2026
  4. ClosedCredit note issued 12 Sep